Today's competitive environment leaves no room for error. So our team includes certified Six Sigma Master Black Belts and PMI-certified professionals. We must satisfy our customers and look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture.
First, what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services.
The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible. To achieve Six Sigma Quality, a process must produce no more than 3.4 defects per million opportunities. An "opportunity" is defined as a chance for nonconformance, or not meeting the required specifications. This means we need to be nearly flawless in executing our key processes.
At its core, Six Sigma revolves around a few key concepts:
Critical to Quality:
Attributes most important to the customer
Defect:
Failing to deliver what the customer want
Process Capability:
What your process can deliver
Variation:
What the customer sees and feels
Stable Operations:
Ensuring consistent, predictable processes to improve what the customer sees and feels
Design for Six Sigma:
Designing to meet customer needs and process capability